Common Issues
Fixes for login, sync and account problems.
Can't log in
- Problem
- Your credentials aren't being accepted, or the app gets stuck on the sign-in screen.
- Why it happens
- Usually an expired session, an incorrect password, or a temporary connectivity issue.
- How to fix it
- Double-check your email and password, then try signing in again. If you use a password manager, confirm it's filling in the right account.
- If it still doesn't work
- Contact Support.
Data isn't syncing
- Problem
- Changes made on one platform aren't showing up on another.
- Why it happens
- Usually a lost network connection, or the app hasn't refreshed since the change.
- How to fix it
- Check your connection, then close and reopen the app to force a refresh.
- If it still doesn't work
- Report a Bug with both platforms and roughly when you noticed the mismatch.
Account issues
- Problem
- Something about your account - profile, subscription, or settings - looks wrong.
- Why it happens
- Varies - from a subscription change still processing to a setting that didn't save.
- How to fix it
- Review Account Settings for the item in question.
- If it still doesn't work
- Contact Support.
Platform-specific guides
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